Payment Not Matched

Failed Entry Form

Paid but weren’t entered into a draw? Enter the details below so we can locate your Interac e-Transfer and send the amount back to you.

Read this first

If you sent a payment but were not entered into a draw, something went wrong on the sending side. An entry is only confirmed when your Interac e-Transfer is for the exact amount ($150) with your correct ticket number in the message field.

That means one of these happened: you didn’t include a ticket number, you included the wrong ticket number, or you sent the wrong amount. When a payment can’t be matched to a valid entry, our system has no way of knowing who it belongs to.

Because we can’t identify an unmatched payment on our own, you have to give us enough detail to find it. Complete every field below accurately — the more precise you are, the faster we can locate your Interac e-Transfer and return the amount.

Ticket Number

The ticket number we provided you in the entry email.

Email Address

The email address you provided us when entering the draw.

Amount Sent

The actual amount you sent in your Interac e-Transfer.

Interac e-Transfer Reference Number

The reference number from your bank or Interac e-Transfer confirmation.

Last 4 Digits of Bank Account

The last 4 digits of the bank account your Interac e-Transfer was sent from.

Return Email

Only if you want the amount returned to a different email than the one above.

Submitting this form does not guarantee a return. Each request is reviewed against our records; if the details don’t match a real unmatched payment, it can’t be processed. Only the amount actually received is ever sent back.